Return & Refund Policy
Last updated: May 15, 2025
1. Return Eligibility
Returns must be requested within 30 days of receiving your Phenoman order. Items must be sealed, unused, and returned in original packaging. Please consult our Terms of Service for additional information.
2. Items Not Eligible for Return
The following cannot be returned:
- Opened or used gummies
- Digital purchases or e-gift cards
- Products labeled as final sale
- Health supplements removed from original seal
3. Submitting a Return
To request a return, please contact us at [email protected] with your order number, reason for return, and any supporting photos.
4. Refund Process
After receiving and inspecting your return, we will confirm approval or denial. Approved refunds are processed to the original payment method within 5–10 working days.
- Shipping charges are non-refundable
- Return shipping fees are the customer’s responsibility unless product was faulty
5. Damaged Goods
For damaged or defective items, notify us within 7 days of delivery. We'll provide a replacement or refund at no extra charge. Refer to our Shipping Policy for more.
6. Exchanges
Exchanges are available for defective or damaged products only. Please contact us with your original order details.
7. Refund Delays
If you haven’t received your refund after confirmation, double-check your bank and credit card provider. Still no luck? Contact us for further help.
8. Get in Touch
Have questions about our Return Policy?
Email: [email protected]
Address: Unit 7A, 1 Burwood Place, London W2 2UT, United Kingdom